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Toilet Genius℠
Parts and Support Assistant
Hi! I'm the Toilet Genius®. I’m here to help you find the right parts and support to keep your toilet flushing.
Have the answer to your question in less than 1 minute.
Select an option to get started:
Tell us where you are at in your part search...
Do any of these common toilet issues describe what you’re experiencing?
Please contact our Customer Service team:
1-800-528-3553 or sales@lavelle.com(helpful hint: Try updating your fill valve and flapper (the two most commonly replaced repair parts) to solve your issue.
Do you still have your Korky packaging handy?
If yes, type the Korky part number (found in the upper right hand of the packaging), into the search bar below. This will take you to the installation video.
I need help understanding why my toilet is running abnormallyWhat type of flushing system does your toilet use?
Great, what type of part does your toilet need?
Do any of these common toilet issues describe what you’re experiencing?
Please contact our Customer Service team:
1-800-528-3553 or sales@lavelle.com(helpful hint: Try updating your fill valve and flapper (the two most commonly replaced repair parts) to solve your issue.
No problem. Search from the categories below.
Flapper & Seal Replacements
Fill Valve Replacements
Flush Valve Replacements
Wax Free Gaskets
Tank Levers
Tank to Bowl Gaskets
Plungers
Accessories
KitsSelect your flush valve or tower.
Now that we have identified your toilet’s issue, let’s find the correct part.
Select your toilet brand.
Does your flush valve look like any of these?
Based on the information you provided, we recommend the following:
Helpful Hint: Most leaks can be fixed by replacing your seal.
Based on the information you provided, either of the following options will work with your toilet:
Helpful Hint: Most leaks can be fixed by replacing your seal.
Based on the information you provided, either of the following options will work with your toilet:
Helpful Hint: Most leaks can be fixed by replacing your seal.
Based on the information you provided, either of the following options will work with your toilet:
Helpful Hint: Most leaks can be fixed by replacing your seal.
Based on the information you provided, we recommend the following:
Helpful Hint: Most leaks can be fixed by replacing your seal.
If not sure, please contact our Customer Service team:
1-800-528-3553 or sales@lavelle.com
Based on the information you provided, we recommend the following:
Now that we have identified your toilet’s issue, let’s find the correct part.
Luckily, the Korky Platinum & 2X Long Life fill valves fit 99% of toilets, so we don’t need any additional info from you.
We also offer the Platinum fill valve as part of a kit.
Are you interested in upgrading your toilet?
No problem. We hope we were able to help. More questions? Contact 1-800-528-3553 or email sales@lavelle.com
Let’s measure your flush valve opening to determine.
Does your flush valve opening or existing flapper measure 2" or 3"?
Based on the information you provided, either of the following options will work with your toilet.
Please note: If you have a Kohler 1-piece toilet, a specialty flapper is needed and repair kits will not fit. More questions? Contact Customer Service: 1-800-528-3553 or sales@lavelle.com
Based on the information you provided, we recommend the following:
Please note: If you have a Kohler 1-piece toilet, a specialty flapper is needed and repair kits will not fit. More questions? Contact Customer Service: 1-800-528-3553 or sales@lavelle.com
Now that we have identified your toilet’s issue, let’s find the correct part.
What do you need to plunge?
Based on the information you provided, we recommend the following:
Based on the information you provided, either of the following options will work with your toilet.
Now that we have identified your toilet’s issue, let’s find the correct part.
Luckily, our tank levers are universal to fit the majority of toilets, so we don't need any info from you.
Simply choose from the styles and finishes below.
Luckily, the Korky WaxFREE gasket is designed to work with all floor-mounted toilets, so we don’t need any additional info from you.
Based on the information you provided, we recommend the following:
Based on the information you provided, we recommend the following:
Based on the information you provided, we recommend the following:
Based on the information you provided, either of the following options will work with your toilet.
Based on the information you provided, either of the following options will work with your toilet.
Do you have a 1-piece or a 2-piece toilet?
Does your flush valve look like any of these?
If not sure, please contact our Customer Service team:
1-800-528-3553 or sales@lavelle.com
Was your toilet made or installed before the year 2000?
Based on the information you provided, either of the following options will work with your toilet.
Let’s measure your flush valve opening to determine.
Does your flush valve opening measure 2" or 3"?
Let’s measure your flush valve opening to determine.
Does your flush valve opening measure 2" or 3"?
Based on the information you provided, either of the following options will work with your toilet.
Based on the information you provided, either of the following options will work with your toilet.
Based on the information you provided, we recommend the following:
Based on the information you provided, either of the following options will work with your toilet.
Was your toilet made or installed before the year 2000?
Based on the information you provided, either of the following options will work with your toilet.
What size or type of flush valve does your American Standard toilet have? (Note: the VorMax with 2 flappers is uncommon)
Based on the information you provided, either of the following options will work with your toilet.
Based on the information you provided, we recommend the following:
If not sure, please contact our Customer Service team:
1-800-528-3553 or sales@lavelle.com
Your toilet requires a specialty part.
Please contact American Standard support: 1-800-442-1902
Based on the information you provided, either of the following options will work with your toilet.
